Customer Privacy Policy

Customer Privacy Policy

Introduction

Welcome to Mommies & Babies Wholesale! At Mommies & Babies, we value your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal data when you interact with us through our website, mobile app, or any other means. We adhere to the requirements of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (the "Act") and strive to ensure the security and confidentiality of your information.

Data Controller

The Data Controller for your personal data is:

AR Experts Ltd T/A Mommies & Babies, Centenary House, Centenary Way, Salford, England M50 1RF.

Information We Collect

We may collect and process the following categories of personal data:

Contact Information: This may include your name, address, email address, phone number, and billing/shipping address.
Account Information: If you create an account with us, we will collect and store your account credentials.
Order Information: Details of your orders, including the products purchased, order history, and transaction details.
Payment Information: Payment card details (credit/debit card number, expiration date, CVV) or other payment information, as required to process your orders.
Communication: Information you provide when you communicate with us, such as customer service inquiries or feedback.
Technical Data: Information collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.
Marketing Preferences: Your preferences regarding marketing communications, newsletters, and promotional materials.

How We Use Your Information

We process your personal data for the following purposes:

Order Processing: To process and fulfill your orders, including order confirmation, shipping, and returns.
Customer Support: To provide customer support and respond to your inquiries.
Marketing Communications: To send you marketing communications, promotions, and offers if you have provided consent or are a current customer. You may opt out at any time.
Website Improvement: To analyse user behaviour and improve our website, products, and services.
Legal and Regulatory Compliance: To comply with legal obligations and respond to legal requests.

Legal Basis for Processing

Our processing of your personal data is based on one or more of the following legal grounds:

Contractual Necessity: Processing necessary for the performance of a contract with you (e.g., order fulfilment).
Legal Obligation: Processing necessary for compliance with legal obligations.
Consent: Processing based on your consent (e.g., marketing communications). You can withdraw consent at any time.
Legitimate Interests: Processing based on our legitimate interests, such as improving our services and marketing.

Data Sharing

We may share your personal data with:

Service Providers: Third-party service providers who assist us with order processing, payment processing, shipping, and customer support.
Legal and Regulatory Authorities: When required by law or in response to legal requests.

International Data Transfers

Your data may be transferred outside the UK/EEA to fulfil our contractual obligations or if required by law. We ensure adequate safeguards are in place for such transfers, including the use of standard contractual clauses.

Data Retention

We retain your personal data for as long as necessary for the purposes stated in this notice and to comply with legal and regulatory requirements. Please contact us for specific data retention periods.

Your Rights

Under GDPR and the Act, you have the following rights regarding your personal data:

Access: Request access to your personal data.
Rectification: Request the correction of inaccurate or incomplete data.
Erasure: Request the deletion of your data in certain circumstances.
Restriction: Request restrictions on processing in certain situations.
Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
Objection: Object to the processing of your data in specific circumstances.
Withdraw Consent: If processing is based on consent, you can withdraw consent at any time.

To exercise these rights, please contact us at admin@mommiesnbabies.com.

Data Security

We employ technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction.

Cookies and Tracking Technologies

Please refer to our Cookie Policy for detailed information about how we use cookies and tracking technologies.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for legal reasons. Please review it periodically.

Contact Us

If you have any questions, concerns, or requests related to your privacy or this notice, please contact us at admin@mommiesnbabies.com.

Cookies Policy

Introduction

Welcome to Mommies & Babies Wholesale! This Cookie Policy explains how we use cookies and similar tracking technologies on our website (mnb-wholesale.com) and our mobile application. By using our website or mobile app, you consent to the use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work efficiently and provide valuable information to website owners.

Types of Cookies We Use

We use the following types of cookies on our website and mobile app:

Essential Cookies: These cookies are necessary for the website to function correctly. They enable you to navigate the website and use its features.
Analytical/Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you may encounter. This information helps us improve the website's performance.
Functionality Cookies: These cookies remember your preferences, such as language or region, and provide enhanced features.
Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

How We Use Cookies

We use cookies for the following purposes:

Website Functionality: To make the website work correctly and provide essential features.
Analytics: To gather data about how visitors use our website and improve its performance.
Personalization: To remember your preferences and customize your experience.
Marketing: To display advertisements that are relevant to you and measure advertising effectiveness.

Third-Party Cookies

We may allow third-party service providers to set cookies on our website. These cookies enable third parties to provide features or services on our site, such as analytics, social media sharing, and targeted advertising. Third-party cookies are subject to the respective privacy policies of these third-party providers.

Cookie Management

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. However, disabling certain cookies may affect your experience on our website.

Consent

By using our website, you consent to the use of cookies as described in this policy. If you do not agree to the use of cookies, please adjust your browser settings accordingly or refrain from using our website.

Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our use of cookies or for legal reasons. Any updates will be posted on this page with a new effective date. Please review this policy periodically.

Contact Us

If you have any questions, concerns, or requests related to our use of cookies or this policy, please contact us at:

admin@mommiesnbabies.com