Refund policy

Return & Refund Policy – Wholesale Orders

At Mommies & Babies, we strive to provide premium quality products and reliable service to all our wholesale partners. By placing a wholesale order, you acknowledge and agree to the following return and refund terms.

Our policy applies to all wholesale transactions and is designed to ensure fairness, clarity, and consistency across all orders.

1. General Policy

As a wholesale customer, you understand and agree that all sales are final.
Refunds will only be issued in the event that items are received damaged, defective, or incorrect.

No refunds, returns, or exchanges will be accepted for reasons such as change of mind, overstock, or unsold inventory.

2. Damaged, Defective, or Incorrect Items

  • Damaged or Defective Products:
    If your order arrives damaged or with a manufacturing defect, you must notify us within 24 hours of delivery.
    Once verified, you will be issued store credit in the form of a gift card code equal to the product value.

  • Incorrect Items Received:
    If the items you receive do not match your order, please contact us within 48 hours of receipt.
    We will arrange for the correct items to be sent or issue store credit as compensation.

  • Evidence Required:
    To process a claim, you must provide clear photographs or videos showing:

    • The damaged or defective product

    • The packaging (including shipping label and recipient name)

    • Any missing or incorrect items

    Failure to provide sufficient evidence may result in your claim being declined.

3. Non-Returnable & Non-Refundable Items

The following items are strictly non-refundable and non-returnable:

  • Clearance, promotional, or final sale items

  • Personalized or custom-made products

  • Accessories (e.g., socks, hair clips, headbands, hats)

  • Discounted or coupon-applied orders

  • Any goods received in satisfactory condition as per order

4. Product Variations

Please note that minor variations in colour, texture, or style may occur between the product images displayed on our website and the actual items received.
These differences are inherent to the manufacturing process and will not be accepted as grounds for return, replacement, or refund.

5. Return Shipping & Delivery Refusals

  • If a parcel is returned by the carrier due to non-acceptance at delivery, wrong or incomplete address, or failure to collect, a return handling fee of up to £150 will apply.
    This fee will be deducted from any applicable store credit or charged to the account holder.

  • For approved returns (damaged or incorrect items only), the customer may be responsible for return shipping unless otherwise agreed upon.

6. Exchanges

We do not offer direct exchanges.
If a product qualifies for return under this policy, store credit will be issued after approval, and a new order may be placed separately.

7. European Union Right of Withdrawal

For EU-based wholesale customers, the standard 14-day right of withdrawal applies only if the goods are defective or incorrect upon arrival.
All items must be returned unused, unworn, and in their original packaging, with proof of purchase included.

8. Processing of Approved Refunds

  • All returns are subject to inspection and approval.

  • Approved refunds will be issued as store credit (via gift card code) within 14 business days of return confirmation.

  • Store credit does not expire and can be used toward future purchases.

9. Contact Information

For all claims, returns, or support inquiries, please contact our wholesale service team at:
📧 wholesale@mommiesnbabies.com

For further details, please refer to our Website Terms & Conditions.