Return & Refund Policy – Wholesale Orders

At Mommies & Babies, we aim to provide high-quality products and reliable service to all our wholesale partners.

By placing a wholesale order with us, you acknowledge and agree to the following return and refund terms.

This policy applies to wholesale transactions made with Mommies & Babies.

1. General Policy

All wholesale sales are final.

Returns, refunds or exchanges are not accepted for change of mind, overstock, unsold inventory or products that are no longer required by the wholesale customer or their own customer.

Claims will only be considered where products are:

• Damaged on receipt
• Defective
• Incorrectly supplied

Any claim must be made within the reporting periods stated below and must meet the requirements of this policy.

2. Wholesale Customer Inspection Responsibility

Wholesale customers are responsible for inspecting their order as soon as it is received.

We inspect products before dispatch wherever reasonably possible. However, some products may arrive from manufacturers in sealed or protective packaging which cannot be fully opened or disturbed before dispatch.

As a result, certain manufacturing defects, marks, imperfections or damage may only become visible once the product has been opened by the wholesale customer.

It is therefore the wholesale customer's responsibility to inspect all goods carefully after delivery and before reselling, supplying or transferring them to an end customer or other third party.

Any damage, defect, mark or imperfection must be reported to us within the applicable reporting period and before the affected product is sold or supplied to another customer.

3. Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect, you must notify us within 24 hours of delivery.

Claims submitted after this period may be declined, subject to any rights that cannot legally be excluded.

The affected product must not be worn, used, washed, altered, relabelled or supplied to an end customer.

Where the claim is approved, we may provide an appropriate remedy, which may include:

• Replacement of the affected product
• Store credit
• Refund where appropriate

The remedy provided will depend on the circumstances of the claim and product availability.

4. Incorrect Items Received

If an item received does not match the item ordered, you must notify us within 48 hours of delivery.

The incorrect product must remain unused and in its original condition.

Once the claim has been verified, we may arrange for the correct item to be supplied or provide store credit or another appropriate remedy.

5. Evidence Required

All claims must include sufficient evidence for us to review the issue.

You may be required to provide:

• Clear photographs or videos of the damaged, defective or incorrect product
• Photographs of the original product packaging
• Photographs of the outer delivery packaging
• The shipping label and recipient details
• Photographs showing any visible damage to the parcel
• Details of any missing or incorrect products

We may request additional photographs, videos or information where necessary.

Failure to provide sufficient evidence may result in your claim being declined.

6. Third-Party and End-Customer Claims

Our wholesale sales relationship is with the wholesale customer who purchased the goods directly from Mommies & Babies.

We do not normally deal directly with the wholesale customer's own customers, consumers or other third parties.

Wholesale customers are responsible for inspecting products before reselling or supplying them to their own customers.

If a wholesale customer sells or supplies a product without reporting an existing visible defect, mark, damage or imperfection within the applicable reporting period, we may not be able to accept a later claim after the item has passed to an end customer.

Any return, refund or complaint made by the wholesale customer's own customer remains the responsibility of the wholesale customer.

The wholesale customer must contact us directly regarding any eligible claim under this policy.

7. Condition of Products Approved for Return

Any product approved for return must be returned in the same condition in which it was supplied.

Returned products must:

• Be unused
• Be unworn
• Be unwashed
• Be unaltered
• Be in the original packaging
• Have all original labels and tags attached
• Include all original components and accessories
• Be free from damage caused after delivery

Products may be refused for return if they have been worn, used, washed, altered, relabelled, damaged after receipt, or returned without their original packaging, labels or tags.

Products that have already been used or supplied to an end customer will not normally be accepted for return.

8. Non-Returnable and Non-Refundable Items

The following items are generally non-returnable and non-refundable unless they were incorrectly supplied or have an eligible defect covered by this policy:

• Clearance items
• Promotional items
• Final-sale items
• Personalised or custom-made products
• Accessories such as socks, hair clips, headbands and hats
• Discounted or coupon-applied orders
• Goods supplied correctly and received in satisfactory condition

9. Product Variations

Minor variations in colour, texture, finish, measurements or style may occur between product photographs displayed on our website and the products received.

Reasonable variations resulting from manufacturing processes, materials, photography, lighting or screen display settings will not normally be accepted as grounds for return, replacement or refund.

This does not apply where there is a genuine product defect or where the product supplied is materially different from the product ordered.

10. Return Shipping and Delivery Refusals

If a parcel is returned to us because of:

• Non-acceptance of delivery
• An incorrect or incomplete delivery address supplied by the customer
• Failure to collect the parcel
• Repeated unsuccessful delivery attempts caused by the recipient

Additional delivery, return or handling charges may apply.

Where applicable, a return handling charge of up to £150 may be deducted from any credit due or charged to the wholesale account.

The actual amount may depend on the courier charges, parcel size, destination and handling costs incurred.

For approved damaged, defective or incorrect-item returns, return shipping arrangements will be confirmed by us before the product is sent back.

Customers should not return products without prior approval.

11. Exchanges

We do not normally offer direct exchanges.

Where a claim is approved, we may provide a replacement where appropriate and subject to stock availability.

Where store credit is provided instead, the customer may use the credit towards a future wholesale order.

12. Processing of Approved Claims

All claims and returns are subject to inspection and approval.

Once an approved returned product has been received and inspected, the applicable replacement, store credit or refund will normally be processed within 14 business days.

Where store credit is issued, it may be provided using a gift card or credit code for use on a future wholesale purchase.

Store credit does not expire unless otherwise stated when issued.

13. Important Reporting Times

14. Contact Information

For wholesale claims, returns or support enquiries, please contact:

wholesale@mommiesnbabies.com

Please include your order number and all relevant photographs or videos when making a claim.

For further information, please refer to our Website Terms and Conditions.